FAQs

  • FAQs

    In this section, you'll find answers to the questions we get asked most frequently from our visitors and exhibitors.

    We hope you find this useful, but if you still can't find what you're looking for then please feel free to contact a member of our team.

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  • What are the show dates and opening hours?

    Tuesday 5th June 2018, 9.30am - 5.30pm

    Wednesday 6th June 2018, 9.30am - 5.30pm

    Thursday 7th June 2018, 9.30am - 4pm

    Does it cost for me to register as a visitor at the show?

    There is no cost if you register for Infosecurity Europe on the website before the show. If you register on site at the event there will be a $35 charge.

    Will I be able to print off my visitor badge at the venue?

    We have PC screen terminals for you to print off your badge at the venue. You will need to enter in your details and our system will be able to recognize these details if you pre-registered with us.

    Is the conference free to attend?

    The Keynote Stage is paid for content so you will need to book and pay for any sessions you would like to attend in the Keynote Theatre before you arrive at the event.

    The Information Security Exchange Showcase and the Tech Showcase are both free to attend and take place in live theaters on the show floor. We advise that you arrive at least 15 minutes before the session is due to begin, to ensure that you get a seat in the theaters.

    Are the Security Workshops free to attend?

    Yes, the Security Workshops are free to attend, however you will need to book your space in these before the event to ensure your place. The workshops are very popular so we would advise that you book as far in advance as possible.

    Can I bring my child with me to Infosecurity Europe?

    Unfortunately, we do not allow any children in the exhibition halls under the age of 18.

    Will there be Wi-Fi inside the exhibition halls?

    The exhibition hall is Wi-Fi enabled but due to the high volume of people the connection is not always reliable.

    How do I navigate my way around the exhibition?

    The Infosecurity Europe app has an interactive floorplan to help you navigate the show with ease - download the app from the app store now.

    We will also have floorplans available around the venue to assist you.

    What time can I enter the exhibition hall on the show opening days?

    Exhibitors will be able to enter the halls from 08:00 - 19:00 on show days.

    How do I access the Exhibitor Portal?

    To access the Exhibitor Portal, go to the website homepage and click on 'login' in the top right hand corner and then enter your login details. If you have not received these details then click on 'activate your account/reset password' and these details will be sent to you in an email.

    When will the Exhibitor Manual go live and how can I access it?

    The online manual that contains important deadline dates will ONLY be available to main stand holders who have signed and returned their contract. It is very important that you grant access to the individual(s) responsible for managing your participation. Your unique access details can only be issued to agents and/or contractors on receipt of written authority from you.

    How do I register my sharers?

    As Reed Exhibitions and Infosecurity Europe only have a contractual relationship with main stand holders, the sharer fee will from now on be charged to main stand holder companies - not sharing companies. Sharers wishing to pay for their own registration fee should make payment arrangements directly with the main stand holder. The main stand holder will be able to register each sharer via the Exhibitor Portal after having informed the Infosecurity team of the exact number of sharers required.

    How do I book a meeting room at the show?

    Please contact your local Sales Manager via our Contact Us page.

    Is there Wi-Fi inside the hall?

    Yes, but it is highly recommended that you order a hard-wire internet connection for your stand via the Exhibitor Manual, as the Wi-Fi is public and only strong enough to send and receive emails.

    Is there a cloakroom at the show where I can leave my bag?

    Yes, we will be providing a cloakroom at the show for you to store your belongings and this will be located near the main entrance.

    I have a question about my exhibitor badge, who do I contact?

    Please contact our customer services team who will be able to assist you with this.

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