Venue

All food and beverages to be consumed onsite must be purchased from the retail units or from the in-house caterer, ELH, apart from food and drink brought by individual for personal consumption only.

Stand and hospitality catering at ExCeL is provided by our in-house catering partner ELH. This also includes all food and drink served at a party or reception as exhibitors are not permitted to bring in their own alcohol, soft drinks, or food. Book tasty snacks and drinks using seasonal ingredients for your stand crew or your clients. Delivered direct to your stand, menu choices are varied and can be tailored to your needs. Go to www.excellondonhospitality.exhibitorcatering.co.uk or contact the team directly [email protected] to discuss your requirements.

Any food sampling is only permitted for exhibitors who are the producer, manufacturer or seller of the food or drink product and for the sole purpose of promoting the bigger product. All sampling guidelines and food safety compliance must be adhered to, in line with the industry approved standards. Please speak to the organiser for a copy of the guidelines and note that written permission to sample must be obtained from the organiser and the venue before sampling at the event.

There will be onsite checks on stand catering activities, and we strongly advise exhibitors who are considering elements of food and drink offerings on stand, to follow the venue rules. We reserve the right to stop any food or drink (including beverages) being offered that has not been preapproved by the Organisers and ExCel London Hospitality and has not been provided by ExCel London Hospitality.

Please contact ExCel London Hospitality to discuss your requirements in full by emailing: [email protected]

Exhibitor & Contractor Welfare

We all have a duty of care to help and support event industry professionals and here at Reed Exhibitions, the safety and wellbeing of everyone onsite is one of our top priorities. Everyone has a role to play to look out and care for our colleagues and peers and we can all do this by taking the following steps:

Don’t request or plan for stand designs that can not be safely and comfortably constructed and dismantled during the published time available.
Provide sufficient amount of onsite crew to reduce long working hours.
Ensure adequate breaks for staff.
Everyone on site should have access to drinking water, catering facilities and rest rooms.
Be kind.
Be considerate.

Emergency Procedures

Evacuation or partial evacuation is on the advice of the Venue. Should an emergency occur that necessitates an evacuation, an announcement will be made over the PA system. Exit the building immediately via the nearest exit point and make your way on foot to your closest Assembly Point. Please refrain from using mobile phones at this time.

Whilst at the Assembly Point you will be kept informed of developments. When the emergency has ceased you will either be invited to return to the exhibition to resume normal business or advised to return the next day – in which case you will not be permitted to return to the exhibition to collect vehicles, bags, briefcases etc.

To download the venue Emergency Procedures that should be distributed to all staff working onsite, please click here.

Security

A badging system is in place to ensure all personnel are registered and associated with the show.

Exhibitor badges / e-badges are essential for open days, unfortunately no badge no entry! During the build up and breakdown period all contractors must have a contractor wristband / e-badge.

All exhibitors who are coming onsite during build up will now be required to register their details and acknowledge the site rules prior to being granted access onsite. Each individual exhibitor will need to register themselves using a web based registration system which will be made available approximately 3 weeks prior to the start of build. Details of how to register will be added to this section of the manual when available, and they will also be emailed to the main stand holder. Please ensure you share this information with all exhibitors coming onsite for build up.

Please note this is not required of exhibitors who are coming onsite for show open only.

Advice for Exhibitors

Whilst every reasonable precaution is taken to ensure the safety and security of personnel and equipment and the premises are patrolled day and night, we cannot accept any responsibility whatsoever for any injury, loss or damage or any consequential losses which may befall your personnel and their property.

Exhibitors are responsible for the security of their goods, please consider how you can secure your products and belongings whilst on-site. We recommend that valuables are not left unattended on your stand and are removed or locked away each evening. This is particularly relevant on the closing evening and throughout the breakdown period. During the day be aware of your space - report anything or anyone suspicious to security. If you are a victim of theft please report it immediately.

If you would like specialist security for your stand please contact the Official Security Contractor here.