Venue & General Information

Exhibitors and contractors must remove all waste materials other than small items. Designated emergency aisles must be kept clear at all times - a floorplan of the emergency gangways can be found in the on-site Organisers' office. Please ensure you adhere to these rules to ensure a safe & accessible build up and you must co-operate with our Floor Managers. 

During the open period no objects must protrude from the stands into the aisles nor must furniture or displays or parts of displays be placed in the aisles. 

Under no circumstances may an Exhibitor (or staff member working on behalf of Exhibitors) be permitted to distribute any promotional material (including printed or other cards, circulars, articles, leaflets) at any point within the exhibition centre other than on their allocated stand space. This restriction includes the gangways surrounding your stand and all public spaces. 

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The consumption of alcohol onsite during build up and breakdown phase is strictly forbidden. 

The taking of illicit drugs is strictly forbidden at all times.

It is an offence to smoke or to knowingly permit smoking inside the venue premises. If you observe someone smoking, a complaint may be made to any member of the exhibition team. This also applies to e-cigarettes and vaping. Smoking and Vaping will only be allowed in designated smoking areas outside.

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Helium Balloons, Blimps and Toy Balloons are not permitted.

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There are two Note ATMs near the west entrance of the venue by Costa and Orzo Deli, and another Note ATM in the centre of the boulevard between entrances S6 and N6. There are a Barclays and a Note ATM located on level 0 between N4 and S4.

Should the in-venue ATMs run out of cash, there is an ATM nearby at the Tesco Express. 

There is also a Travelex ATM by the S11 entrance on the boulevard for foreign currency. 

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Children under the age of 16 will not be permitted in the halls during build and breakdown under any circumstance. 

On event open days, no one under the age of 16 years will be permitted to attend the event unless they have obtained prior written consent of the Organisers.

Students must register individually to attend the show.

See Admissions Policy for further details.

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It is your responsibility to maintain your stand in a clean condition at all times. We have made arrangements for basic stand cleaning to be carried out on your stand each evening prior to Show Open (Mon – Wed). The cleaning of exhibits will remain your responsibility.  At the end of each day please put your full bin bag in the aisle so that it can be collected by the cleaners.  Any items left in the aisles will be considered litter and disposed of.  You can order additional cleaning services by going to the online store www.excel.london/webshop or by email to [email protected].  Please remember to confirm your order 28 days before the start of event tenancy to benefit from the advanced order rate.  

At the end of each day please put your full bin bag in the aisle so that it can be collected by the cleaners.  Any items left in the aisles will be considered litter and disposed of.

Standfitting materials, carpet, pallets etc. are not included in the cleaning service and must be removed by the exhibitor or contractor. Any costs incurred for the removal of this type of waste will be forwarded to the exhibitor concerned.  Therefore plan ahead and pre-order a waste disposal service for building materials and general rubbish that you may be unable to take away from site in your vehicle.  Go to www.excel.london/webshop or contact [email protected] to book waste disposal services. Please remember to confirm your order 28 days before start of the event tenancy to benefit from the advanced order rate.

Please note that you will incur charges if you or your contractor leaves excess waste during build up and breakdown. 

Recycling and reducing waste is everyone’s responsibility. There could be some items that you don’t want to take with you, but someone might find useful. That could be pens or notepads or even, things like cushions or fabrics. Why not donate them to a local charity? ExCeL can arrange for a local charity CFE, ahead of the event to arrange collection, if the item is useful to them. For more information on what can be donated, please visit www.c-f-e.org.uk/.

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All demonstrations must be carried out in accordance with the Health and Safety at Work Etc, Act 1974 and the COSHH Regulations (Control of Substances Hazardous to Health). A Risk Assessment must be completed and available on-site. Failure to produce a risk assessment may result in the demonstration being temporarily suspended whilst the safety of the demonstration is ensured. 

The Health and Safety at Work Act 1974 requires that ""any equipment being operated or demonstrated shall be inherently safe and not create a hazard to the demonstrator"". For further advice and more detailed guidance please contact our Operations Team. 

Demonstrations/noise 

If any presentation/demonstration is deemed to be above an acceptable noise level, we reserve the right to cancel the presentation/demonstration. We would expect all exhibitors to show consideration for other exhibitors in the area. The Noise at Work Regulations 2005 and the Environmental Protection Act 1990 will be enforced onsite. 

The following will be considered as demonstrations:

Special effects - lasers, strobes, smoke & pyrotechnics 

All Special effects require prior approval by the venue so any exhibitors wishing to use special lighting, lasers or smoke machines etc. should submit a detailed proposal with Risk Assessment and Certificate of Apparatus for use to the Operations Team; we will then pass it onto the venue for processing. 

Special treatments - massage etc. 

Special Treatments/Massages - If any stand offers massages or special treatments to visitors, they should notify the Organisers immediately, as it will be necessary to apply for a Local Authority License. 

Unless otherwise agreed with the Organisers all performances must take place inside the stand space.

Presentations on products or services offered by the exhibiting company are permitted at any time during the show open times however they must abide to the following:

- Presentation/demonstration likely to interest groups of 10 or more people must be located towards the centre of the stand.

- Presentation/demonstration areas must be clearly shown on your stand drawings.

- If it causes obstruction within the gangway and/or nuisance to any other exhibitor, we reserve the right to cancel the presentation/demonstration or restrict the frequency.

- If AV equipment is used on the stand then the speakers must be positioned to face inwards of the stand design.

If you would like any more information on the restrictions or guidance on your planned activity, then please do not hesitate to contact the Operations Team. 

Music on Stands

If you’re exhibiting at a trade show, conference or exhibition, and you plan on using licensed music through either radio, TV, laptop, mobile phone, other digital devices and/or live performances on your exhibition stand, then you’ll need to purchase TheMusicLicence to cover you legally.

Please go to Exhibitions | Trade Shows | Conferences | TheMusicLicence | PPL PRS  https://pplprs.co.uk/business/exhibitions-trade-shows/ for more details on the cost and how to order a music license.

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Please remember that you are responsible for rectifying any damage caused to the fabric of the Exhibition buildings, by you, your agents or contractors. In your own interests you should satisfy yourselves as to the condition of your stand site before the building of your stand and after its clearance.

It is essential to use a recognised adhesive tape when fixing any carpet directly to the hall floor as all carpet tape must be removed at the end of the exhibition.

The correct tape can be purchased from the Organising office onsite at the exhibition. Any charges incurred by the organisers as a result of failure to remove carpet/carpet tape will be passed onto the exhibitor.

The stand space must be completely clear and clean by the end of the dismantling period. Any waste left behind is subject to a charge.

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Accessibility

At ExCeL accessibility is important — helping to provide an enjoyable event for everyone.

ExCeL is fully accessible by wheelchair, including all the public areas. For additional information about disabled facilities, such as renting scooters and for a full accessibility map, please review: https://www.excel.london/visitor/venue-guide/accessibility   

There are 155 bays suitable for disabled drivers on-site across ExCeL's car parks. These are wide bays with minimum dimensions of 5.9m by 3.6m. Access to the building from these bays is along walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors. There are clearly marked disabled parking bays in the venue’s car park. Blue badge holders can park in designated disabled parking bays. Parking costs £25 for up to 24 hours. There is a fine of £80 for parking in a disabled bay without displaying a valid disabled badge.

All public entrances allow for access by wheel chair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access.

There are 40 toilets for disabled visitors located throughout the building. You’ll find them near the Business Services centre, located on level 0 between hall entrance N4 and S4, the ICC conference suites on Level 3 and the restaurants and cafes on Level 1 and Level 2.

All reception counters, bars and self-service counters and the seating areas are accessible to wheelchair users. Pictographic signs and symbols have been used to guide people around the building.

Parking

The Ultra Low Emission  Zone (ULEZ) includes ExCeL London. Visit Transport for London website to check whether your vehicle is subject to the ULEZ charge and find out how to pay.

There are nearly 1,800 parking spaces in the venue’s car park, located underneath the venue. Pre-booking is the only way to guarantee a space in the car park at the venue. The car park is designed for vehicles up to a maximum of 1.9m height, although there are a limited number of spaces for vehicles up to 2.8m. To pre-book a space, go to the online booking platform here. It may be possible to park on the day without having pre-booked depending on the number of spaces that have been pre-booked. Payment can be made on site at the payment machines in the car park lobbies. Parking costs £25 for up to 24 hours.

Please click here for FAQs on venue car parking.

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It is not permitted, without the prior approval of the Operations Team, to engage in or permit filming, sound or video recording, telecasting or broadcasting within the Venue. If approved, in certain cases, such activities may be subject to an additional charge as determined by the Operations Team. Please contact the Operations Team here to discuss. 

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First Aid will be available onsite located Level 0 near S4/N4. If you require medical attention please contact the Organisers Office or any member of the exhibition team.

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When different Wi-Fi networks compete for air ‘time’ unfortunately everyone is a loser, so our policy precludes the use of proprietary Internet access devices such as routers and hotspots from mobile devices. We want to ensure that everyone enjoys a reliable and stable connection.

Hosting a virtual conference, streaming 4k video content, demoing your new website or software or simply want to access your back-office applications? Choose one of our secure and reliable Internet connections for your stand through this link. Please note that our network supports 5ghz Wi-Fi services for 1,000s of devices to use concurrently or use hardwired connections for faster connections. Review our FAQs here or contact [email protected] for more information.

If you need power for any device or service, you will need to contact the appointed electrical contractor for the event.

Although there is a free public Wi-Fi service on the boulevard, this is only suitable for general browsing and email.

Please read carefully! To maintain effective Wi-Fi connections for any participant at the event, we ask that you do not bring your own wireless routers to the venue. These devices conflict with the venue infrastructure and compromise the performance of the venue connections. If you require a bespoke Wi-Fi connection, please contact the team at [email protected].

Please remember to confirm your order 28 days before the start of event tenancy to benefit from the advanced order rate.

Free Wifi

ExCeL has free, fast WiFi which is suitable for browsing, social media, and email. When you arrive at the venue, you just need to sign in to '_ExCeL free Wi-Fi' using the standard log in, or via LinkedIn, Facebook, or Twitter.

Low battery?

There are power bank rental units spread throughout the boulevard (next to Venue Services and at hall entrances N4, N7 and S9). 

You can rent a power bank for just £2.00 for the first hour and then it's capped at £4.00 per day. Return the power bank to any Joos unit in London. You also have the option to purchase a power bank outright for £30.00. 

Payment options: 

• Pay through the Joos app
• Use the contactless card terminal on the side of the unit

For more information visit the Joos customer page joos.app/customers/. And don't worry, you won't be held liable for any damage or losses to our Joos products (stations of power banks). Joos have you covered with full public liability.

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The Public Address system is for use of the Organiser and Authorities only. Only official and emergency messages will be broadcast, any requests for information to be announced will be refused.

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By entering into an agreement to attend this exhibition you warrant to RX that all designs and artwork on or relating to your stand and any exhibits and items displayed on your stand shall not infringe any trademarks or copyright or patents or other intellectual property rights of any third party in any way.

In the event that the exhibition is under any legal obligation (whether by virtue of a court injunction or order or judgement or a recommendation or decision of a Trading Standards Officer or otherwise) to have removed either any item or items displayed on your stand or any design or artwork on or relating to your stand then (without prejudice to any other rights which RX  may have) RX  reserves the right to assist the relevant authorities and where appropriate to have that item or items removed from your stand or to close your stand at the exhibition. No compensation or damages will be payable as a result of such removal or closure by RX .

The Organisers cannot accept responsibility for any conflict of trading at the Exhibition.

Please be advised that it is an offence under Section 107 (3) of the Copyright, Design and Patents Act 1998 to screen films in public without a non-theatrical licence. For further advice on copyright please contact Federation Against Copyright Theft (FACT).

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Whilst we encourage you to review your promotional material and consider more sustainable options, non-contact methods to distribute informational/promotional material will be permitted at the event. Emperia is our essential lead capture app which allows you to upload collateral to your account and share with leads at the event, simply scan the QR code on visitors’ badges to save their information and share your promotional material with them. Find out more about how we are using Emperia for safe sharing at our events here - coming soon.

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Please click here to view the site rules for the build and breakdown of the event.

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