13th - 15th July, 2021
Olympia, London & Virtual

I have a question about…

Registration

Exhibiting

What’s On

Travel

Safety & Security

PR / Media & Promotions

Registration...

How do I register to attend the event?

To join us at the event please click here to register. If registration is open you will be prompted to enter your details and upon completion you will receive a confirmation email. If registration is not yet available, you will instead be able to register your interest and submit your details in order to be the first to know when it is available. If you have any difficulties with registration please contact our Customer Services team who will be happy to help.

How much does it cost to attend the event?

There is no cost to register for Infosecurity Europe.
If you would like priority access to the event and the conference sessions, you have the option of purchasing our Fast-Track pass (£89+VAT)

What is included with my registration?

Visitor Registration

As an Infosecurity professional/press, your free badge will give you access to attend the exhibition hall and conference sessions across the three days of the event*. Included in your registration will be access to the Digital Networking App where you can plan your visit and make pre-arranged meetings before you get onsite.

Fast-Track

This will provide unlimited priority entrance to the event as well as priority access to the conference sessions*. The all-inclusive cost is £89 (+VAT).

Leaders Programme

Infosecurity professionals that meet the criteria will have their passes upgraded by our team to the Leaders Programme. To help the qualification process you will need to register with a legitimate work email address. Please note you will not have to contact us to request an upgrade or to query when your pass will be upgraded, we will notify you once this is complete. For more details on the Leaders programme please click here.

Exhibitor Registration

Please register for exhibitor badges via your Exhibitor Portal. The badge portal will open 2 months prior to the event. DO NOT use the visitor registration system. Your exhibitor badge will provide you access to the show outside of opening hours to allow for preparations on your stand.

*subject to change dependant on COVID-19 safety regulations 

Do I need to print my badge at home?

This year Infosecurity Europe will be a badge-less event due to new COVID-19 safety restrictions. You will be able to scan you badge from your mobile phone for entry. If you wish to bring a printed version then you may also do this but no printing facilities or badges holders will be available onsite this year, so make sure to print your badge before you arrive at the venue.  

How do I amend the details shown on my badge?

If you need to change any of the details as they appear on your badge please contact our Customer Services team who will be able to make the necessary amendments for you.

I have not received my badge, please can you resend?

Our badges can sometimes find their way to your spam/junk folders so please do check there in the first instance. If your badge is not there please contact our Customer Services team who will be able to re-send your confirmation to the email address you registered with.

I need to register more people, how can I do this?

Each registration requires a unique email address, and therefore each person attending the event will need to complete their own registration form.

I cannot login to the registration system to add extras to my registration, what should I do?

We can help you with this, and in order to do so it would be helpful to have the details of the error message you are experiencing… a screenshot is particularly useful. Please send these details to our Customer Services team who will be happy to help.

I am now unable to attend the event, how do I cancel my registration?

We will be happy to help you with this please click here to speak to our Customer Services team or give them a call via the number shown at the bottom of this page.

I need help with using the registration system, who can help me with this?

We will be happy to help you with this please click here to speak to our Customer Services team or give them a call via the number shown at the bottom of this page.

I would like to register my child so they can attend the event, is that possible?

Unfortunately, we do not allow any children under the age of 16 in the exhibition halls.

I am a student; can I attend your event for free?

Yes, students are welcome to attend our event. Please register using the Visitor Registration process 

I am a member of the media, how do I register to attend?

Media passes will be available once registration opens. Our badges for media are restricted to publishers, editors, journalists, photographers, broadcasters, and web bloggers associated with the industry. Please be prepared to share accreditation as part of the registration process.

Exhibiting...

How can I become an exhibitor?

It is great to hear you are interested in joining us as an exhibitor. Please click here to submit your interest and connect with a member of our Sales Team. We will follow this up by getting in touch with you to discuss the options available.

Where can I see a full list of exhibitors attending your event?

Please click here to see all companies exhibiting at the event. This information is only available via our website and we are unable to share this in any other format.

When does build-up of the event start, and how long do I have to break down our stand?

Build-Up

DATE              HOURS                               ACTION
Saturday 10th July 2021,  08.00am - 6.00pm Space Only build
Sunday 11th July 2021,   08.00am - 8.00pm Space Only build
Monday 12th July 2021,  08.00am - 10.00pm Space Only & Shell Scheme dressing

 

All stand-fitting & construction must be completed by 10.00pm on Sunday 11th July. Only stand dressing should take place on Monday 12th July.

Please Note: Shell Scheme and Pavilion Exhibitors are only permitted to set up on Monday 12th July in order for us to monitor and control exhibitor and contactor numbers in the hall during the build. If you require access prior to this date, please email our Operations Team on: infosec.operations@reedexpo.co.uk

Where is my stand?

Please refer to your contract for the stand number/ID. If you have any further questions regarding your location we suggest you reach out to your sales contact who will be able to offer guidance.

What is included in my stand?

Please refer to your contract for the details of what ‘type’ of booking you have made. If you are unsure what this information indicates please speak with your sales contact so they can confirm what is included. If you need any help with your stand design please take a look at our Smartspace opportunities shown here.

I can’t get into the exhibitor portal, how do I get access?

If you have already signed your contract as an exhibitor, you will be sent your login details as soon as the portal is available. The Exhibitor Portal can be accessed via the Exhibitor Success Hub. If you need any further assistance we will be happy to help, please contact our Customer Services team.

Where do I find the exhibitor manual?

The exhibitor manual is available within the exhibitor portal. You’ll find this when you scroll down to the ‘Services’ box where you will find a link to access the manual once it is live.

I am having difficulty accessing the exhibitor manual, what do I do?

The exhibitor manual is available to main stand holders who have signed and returned their contracts. You can grant access to individuals responsible for managing your participation by sharing your unique access details.

If you are a confirmed main stand holder and are unable to access the exhibitor manual please contact our Customer Services team who will be happy to help.

How can I register sharers on my stand?

You can register your sharers via the exhibitor portal and the number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers please speak with your sales contact to arrange this. If you have any further difficulties please contact our Customer Services team who will be happy to help.

Can my sharers access the exhibitor portal?

Once you have registered your sharers in the exhibitor portal they will each receive a link to login to the portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them.

I need to speak with someone about my invoice, and paying for my stand. Who should I speak to?

We would suggest you reach out to your sales contact – and if necessary, they can then share further contact details with you if you need to speak with our accounts team.

I need someone to design/build my stand, can you help?

If you would like innovative, all-inclusive and cost-effective packages that are tailored to your budget and requirements, please contact our Smartspace team on smartspace@reedexpo.co.uk. They work closely with exhibitors to manage every aspect of the stand build and are renowned for delivering outstanding results and exceptional service.

I am interested in sponsorship opportunities, what is available?

We have some great opportunities available to help promote your brand, products and services. To discuss the sponsorship that is available and would offer the greatest value to you please speak with a member of our sales team.

How can I upgrade my website listing?

We would suggest you reach out to your sales contact to discuss the options available.

What happens if you need to postpone/cancel the event?

Your sales contact will be in touch should the event be postponed or cancelled to assist you further.

I would like to order some furniture for my stand, who should I speak to?

You can view a variety of furniture options for both Shell Scheme and Space Only stands via the exhibitor manual, which you can access in the exhibitor portal.

I need to order electricity for my stand, who should I speak to?

You can order electrics from our official show electrical contractor via the exhibitor manual, which you can access in the exhibitor portal. If you have booked a Shell Scheme stand, please ensure you understand what is included in this package before ordering additional items.

I would like to arrange catering for my stand, who should I speak to?

Please refer to the catering information available in the exhibitor manual, which you can access in the exhibitor portal.

How can I book a private meeting room to use during the event, who should I speak to?

We would suggest you reach out to your sales contact to discuss the available options.

What are the restrictions on building a stand?

You can view building restrictions via the exhibitor manual, which you can access in the exhibitor portal.

Is there any support available for lead capturing at the event?

You have access to our bespoke lead-generating app – Emperia. This app allows you to capture leads from the conversations you have with the simple scan of a badge. You can access Emperia a few weeks before the event using the login details sent to your exhibitor portal administrator. More details will be available soon.

I am onsite and need to speak to someone about my stand, where do I go?

Our Operations team will be onsite to support you via our Organisers Office, along with all official contractors whose details are listed in the exhibitor manual. In addition to this, we will have members of our Sales and Marketing teams on hand to offer any additional support you may need.

Can I deliver packages to the venue?

You can find all delivery information in the exhibitor manual, which you can access via the exhibitor portal.

Is there storage space available at the venue?

You can find all delivery information in the exhibitor manual, which you can access via the exhibitor portal.

Visiting / What’s On..

What are the show dates and opening hours?

What are the show dates and opening hours?

Infosecurity Europe 2021 will be open on:

Tuesday 13th July 2021,  9.30am - 5.30pm
Wednesday 14th July 2021,   9.30am - 5.30pm
Thursday 15th July 2021,   9.30am - 4.00pm


This year we are having a hybrid event, with the virtual platform opening during the following times:

15th June 2021 - Virtual platform opening to visitors so you can pre-plan your visit and request meetings with exhibitors
13th - 15th July - Meetings in platform to take place and Conference sessions available to watch
16th - 29th July - Platform open to watch Conference sessions On-Demand and browser Exhibitor & product lists

We will also be running a Virtual Conference on Tuesday 8th June 2021 to Thursday 10th June 2021 with webinar sessions running from 10 am onwards. 

Would you give CPE/CPD Credits for attending the event?

Yes, we work in partnership with leading industry associations (ISC)2 and ISACA to enable you to earn credits automatically.

You can earn credits by attending conference sessions, seminars, workshops and training courses at Infosecurity Europe. You are able to earn 1 credit for a 50-60 minute session, ½ credit for a 25-50 minute session, 2 credits for a two hour session and so on. If you would like more details please click here.

Where can I see a full list of exhibitors attending your event?

Please click here to see all companies exhibiting at the event. This information is only available via our website and we are unable to share this in any other format.

How do I find my way around the event?

At the venue, you will be guided around the event by ‘You Are Here’ boards, directional signage and there will be information points throughout the venue with staff who can assist you.

Where can I find out the details of what is happening at the event?

Visit the what’s on page for more information and follow us on social media for the latest event updates: #infosec

I would like to speak/present at the event, how can I arrange this?

For speaking opportunities please complete the speaker request form.

How do I download the app?

WATCH THIS SPACE! Information on our app will be available soon.

Is there Wi-Fi available at the event?

The venue is Wi-Fi enabled but due to high volume of attendees, the quality of connection may vary. As an Exhibitor, if you require sole use of a secure wireless connection, you can speak with our official internet service provider via the exhibitor manual, which you can access in the exhibitor portal.

Will there be cloakroom services for me to use?

We encourage you to bring as little as possible with you due to restrictions that may be in place with the cloakroom facilities due to COVID-19 safety requirements.

What happens if you need to postpone/cancel the event?

We will keep our audience informed of any changes with the event via the website and social media channels. #infosec

Travel...

I need a letter of invitation for my visa application, what do I do?

For further information on the visas please click here.

How do I get to the venue?

For further information on how to travel to Olympia, London please click here.

Are there any hotels nearby that you would recommend?

Personalised recommendations are coming soon. In the meantime, please click here to discover London.

Is there parking available?

For further information on parking facilities at the venue please click here.

Can you recommend any restaurants, bars or venues in the local area where we could hold events in the evening?

You can view recommendations here.

Safety & Security…

How will you ensure my safety at the event, and what precautions against COVID-19 are you taking?

Your safety and your business are our priorities, we are constantly reviewing the Government guidelines to be able to deliver a safe event for all.

Registration

Please make sure you register and download your badge before attending. Admission will be strictly by registration in advance only and details may be used for contact tracing if necessary.

Plan Ahead

Use our planning tools to plan your visit before you arrive at the venue. Knowing what you are going to do and where to go will contribute to your safe and productive attendance. Also plan how to get to and from the venue by checking any relevant travel advice or restrictions.

Stay home if you are unwell:

All guests are encouraged to check you are feeling well before attending our event. Please ensure that you are in good health, with no fever or other symptoms related to COVID-19, before travelling to the venue. For extra protection, we will be temperature checking all of our attendees upon arrival.

On Arrival

All badge scanning will be contactless. Please have your badge ready on your smartphone. If that is not possible, a printed version is acceptable but we will not be handing out badge holders or lanyards.

Face Coverings

All attendees, except those exempt, are required to wear face coverings or masks. This should be worn at all times and in all areas of the show.

Physical Distancing

Increased spacing and a one-way system will be in place across the exhibition floor, so that you can move safely through the whole venue whilst maintaining a safe distance. Signage will used throughout to communicate safe practices and show the direction of pedestrian movement.

Hygiene

Hand sanitisers will be readily available throughout the venue. Please continue to follow guidance and wash your hands frequently.

When Meeting

Avoid shaking hands and exchanging physical business cards or literature. Find out more about how we are using Emperia for safe sharing at our events. At service counters, information points and catering outlets hygiene screens will be in place for yours and staff safety.

Venue Facilities

Cloakroom facilities, if available due to COVID-19 restrictions, may with limited space so we encourage you to bring as little with you as possible.

Cleaning

We will maintain the highest standards of cleaning before during and after the event. Including frequent cleaning of all regularly touched surfaces, seating in conference areas and meeting places.

Food and Beverage

All catering facilities will be open but in line with the latest government guidance. At catering outlets, all food and beverages will be prepacked and only cashless payments will be accepted. 

Exhibitor Stands

Exhibitors are reviewing stand designs to ensure physical distancing is maintained. Capacities for each stand will be displayed clearly.

Guidelines are subject to change given COVID-19 developments. Please find more details here

PR / Media & Promotions…

I am a member of the media, how do I register to attend?

Media passes will be available once registrations opens. Our badges for media are restricted to publishers, editors, journalists, photographers, broadcasters, and web bloggers associated with the industry. Please be prepared to share accreditation as part of the registration process.

What is the official PR company for the event and how do I contact them?

All of our PR is run by Origin Communications. For any information please contact them on infosec@origincomms.com

What PR Opportunities do you have available?

We offer a range of opportunities for both Media and booked Exhibitors. For more details please contact our PR team - infosec@origincomms.com

Can I used the logo for your event on my website, or as personal email signature etc?

Promote yourself at Infosecurity Europe using our promotional materials tool kit, including banners and logos here

Remember to follow us on social and use our tag  #Infosec

Where can I find the latest show news?

You can visit our Media Centre page to see our latest Press Releases and Podcasts to keep up with event updates.

How can I become a Media Partner?

Please contact our Marketing or PR Team for details.

Can't find what you're looking for?

Most of the common FAQs are listed above, however, if you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.