FAQs

In this section, you'll find answers to the questions we get asked most frequently from our visitors and exhibitors.

We hope you find this useful, but if you still can't find what you're looking for then please feel free to contact a member of our team.

Visiting

What are the show dates and opening hours?

Tuesday 8th June 2021, 9.30am - 5.30pm

Wednesday 9th June 2021, 9.30am - 5.30pm

Thursday 10th June 2021, 9.30am - 4pm

Do I have to pay to register as a visitor to the show?

There is no cost if you register in advance for Infosecurity Europe on the website before the show. Free Registration will close on Monday 9th June at 5:00pm; after this, there will be a £69 charge if you register online or at the show. In addition, you have the option of purchasing a Fast-track pass which will give attendees priority access to the event and the conference sessions.

Will I be able to print off my visitor badge at the venue?

We have PC screen terminals for you to print off your badge at the venue. You will need to enter in your details and our system will be able to recognise these details if you pre-registered with us.

Is the conference free to attend?

The Infosecurity Europe Conference Programme is free to attend. We advise that you arrive at least 15 minutes before the session is due to begin, to ensure that you get a seat in the theatres.

Can I bring my child with me to Infosecurity Europe?

Unfortunately, we do not allow any children in the exhibition halls under the age of 18.

Will there be Wi-Fi inside the exhibition halls?

The exhibition hall is Wi-Fi enabled but due to the high volume of people the connection is not always reliable.

How do I navigate my way around the exhibition?

The Infosecurity Europe app has an interactive floorplan to help you navigate the show with ease.

We will also have floorplans available around the venue to assist you.

Exhibiting

What time can I enter the exhibition hall on the show opening days?

Exhibitors will be able to enter the halls from 08:00am - 7:00pm on show days.

How do I access the Exhibitor Portal?

To access the Exhibitor Portal, go to the website homepage and click on 'login' in the top right hand corner and then enter your login details. If you have not received these details then click on 'activate your account/reset password' and these details will be sent to you in an email.

When will the Exhibitor Manual go live and how can I access it?

The online manual that contains important deadline dates will ONLY be available to main stand holders who have signed and returned their contract. It is very important that you grant access to the individual(s) responsible for managing your participation. Your unique access details can only be issued to agents and/or contractors on receipt of written authority from you.

How do I register my sharers?

As Reed Exhibitions and Infosecurity Europe only have a contractual relationship with main stand holders, the sharer fee will from now on be charged to main stand holder companies - not sharing companies. Sharers wishing to pay for their own registration fee should make payment arrangements directly with the main stand holder. The main stand holder will be able to register each sharer via the Exhibitor Portal after having informed the Infosecurity team of the exact number of sharers required.

How do I book a meeting room at the show?

Please contact your local Sales Manager via our Contact Us page.

Is there Wi-Fi inside the hall?

Yes, but it is highly recommended that you order a hard-wire internet connection for your stand via the Exhibitor Manual, as the Wi-Fi is public and only strong enough to send and receive emails.

Is there a cloakroom at the show where I can leave my bag?

Yes, we will be providing a cloakroom at the show for you to store your belongings and this will be located near the main entrance.

I have a question about my exhibitor badge, who do I contact?

Please contact our customer services team who will be able to assist you with this.

Can't find what you're looking for?

Most of the common FAQs are listed above, however, if you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.